T H E REAL ESTATE PRIVACY STATEMENT
Collection of Information
We only collect information from you that is necessary for what we do. For example, when you transact business with us, we will be asking you for your name, address and personal contact details so that we can ensure that we provide quality service that includes keeping you updated on industry related issues.We may use the information you provide to us to help improve the services we offer and to measure the interest shown in our services.
T H E REAL ESTATE undertakes to only collect information by lawful and fair means. This means we will never be unreasonably intrusive.
T H E REAL ESTATE monitors the T H E REAL ESTATE website and customer usage.This enables us to make improvements to our sites and provide better on-line services to our customers.
T H E REAL ESTATE will provide all customers the opportunity to "opt-out" of receiving promotional material either electronically or in hard copy."Opt-out" options will be included on all applications, enrolment forms and change of address notifications.
Use and Disclosure
Personal information is collected for the purpose of conducting regular industry related business.
T H E REAL ESTATE does not provide any other organisation personal details on any individual customer.
T H E REAL ESTATE endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and T H E REAL ESTATE has a policy to deal with security of information to ensure maximum protection of our customer's personal details.
Any customer who has furnished personal details to T H E REAL ESTATE will have the right to seek out the information we hold on them. T H E REAL ESTATE undertakes to respond to any customer enquiry regarding what information we hold, how we use it and where or how it is disclosed.
Access and Correction
Anyone who has provided personal information to T H E REAL ESTATE may access this information and issue corrections if necessary. T H E REAL ESTATE undertakes to ensure that any amendments to information are actioned in a timely and efficient manner. You may be asked to verify your identity prior to personal information being disclosed. This ensures that information is only provided to the correct person and that the privacy of others is not undermined. All requests for information will be dealt with in a confidential manner and requests for access will in no way effect any commercial arrangements that may be in place between yourself and T H E REAL ESTATE.
Wherever practicable, T H E REAL ESTATE will allow any individual to seek out and obtain information in a confidential manner and without the need to identify themselves.
What to do if you have a Privacy Complaint
Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the problem.
T H E REAL ESTATE has a complaints register for this purpose, and all privacy complaints will be dealt with in a timely manner. Should you have a complaint, please address it to The Principal, T H E Real Estate, PO Box 428, MIAMI, QLD, 4220.
In the unlikely event that the matter cannot be resolved between T H E REAL ESTATE and an individual, then the matter should be referred to the Office of the Federal Privacy Commissioner.